Refund Policy
Our return policy is valid for 60 days. If 60 days have passed since your purchase, we regret to inform you that we cannot provide a refund or exchange.
Return Eligibility
To qualify for a return, your item must be unused, in the same condition as when you received it, and in its original packaging.
Refunds (if applicable)
To request a refund, please email us within 60 days of receiving the damaged item(s) at support@jovina.co, including pictures of the damaged item(s). Once we process your email, we will send a replacement if available. If a replacement is not available, we will issue a full refund for your order.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please email us at support@jovina.co.
Return Eligibility
To qualify for a return, your item must be unused, in the same condition as when you received it, and in its original packaging.
Refunds (if applicable)
To request a refund, please email us within 60 days of receiving the damaged item(s) at support@jovina.co, including pictures of the damaged item(s). Once we process your email, we will send a replacement if available. If a replacement is not available, we will issue a full refund for your order.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please email us at support@jovina.co.